Frequently Asked Questions

Find answers to common questions about our safety compliance services, certificates, and regulations.

EICR (Electrical Installation Condition Report)

What is an EICR and why do I need one?

An EICR (Electrical Installation Condition Report) is a comprehensive inspection and testing of all electrical installations in a property. It's legally required for landlords in England to ensure tenant safety and must be renewed every 5 years or when tenancy changes.

How long does an EICR inspection take?

A typical EICR inspection takes 2-4 hours for a standard residential property, depending on the size and complexity of the electrical installation. Our engineers work efficiently to minimize disruption to tenants.

What happens if my property fails the EICR?

If issues are found, they're classified as C1 (danger present), C2 (potentially dangerous), or C3 (improvement recommended). C1 and C2 issues must be fixed before we can issue a satisfactory certificate. We provide detailed reports and can arrange remedial work.

Gas Safety Certificates

How often do I need a Gas Safety Certificate?

Gas Safety Certificates (CP12) must be renewed annually. It's a legal requirement for all landlords with gas appliances in rental properties. The certificate is valid for 12 months from the date of issue.

What appliances are included in a Gas Safety Check?

All gas appliances provided by the landlord including boilers, gas fires, cookers, water heaters, and any gas pipework. We also check flues, ventilation, and carbon monoxide detection systems.

Can tenants refuse access for gas safety checks?

Landlords have a legal right to access properties for essential safety checks. We recommend giving 24 hours notice and working with tenants to arrange convenient times. Persistent refusal may require legal action as safety is paramount.

Fire Safety & Emergency Lighting

How often should fire alarms be tested?

Fire alarm systems should be tested weekly by pressing test buttons, with professional servicing annually. Emergency lighting requires monthly functional tests and annual duration tests by qualified engineers.

Do I need emergency lighting in rental properties?

Emergency lighting is required in common areas, escape routes, and large rental properties. Requirements depend on property size, occupancy, and local fire safety regulations. Our engineers can assess your specific needs.

General Questions

What qualifications do your engineers have?

All our engineers are fully qualified and registered with relevant bodies: NICEIC/NAPIT for electrical work, Gas Safe for gas work, and certified for fire safety systems. We maintain comprehensive insurance and follow industry best practices.

How quickly can you provide certificates?

For straightforward inspections with no issues found, certificates are typically issued within 24 hours. If remedial work is required, we provide temporary documentation and issue final certificates once all work is completed satisfactorily.

Do you provide same-day service?

Yes, we offer same-day emergency services for urgent safety inspections. For routine inspections, we typically schedule within 2-3 working days. Emergency callouts are available 24/7 for safety-critical situations.

What areas do you cover?

We provide safety compliance services across the UK with local engineers in major cities and towns. Contact us with your postcode for availability and to arrange a convenient appointment time.

Still Have Questions?

Our friendly team is here to help with any questions about safety compliance and certification requirements.